Worked example
Situation
Ten consultants keep guides, templates and past solutions in several folders and chats. Newcomers interrupt experienced colleagues, and a document they find may be out of date or belong to another client.
What changes
Natural-language search over an agreed knowledge base that respects access rights. Answers include excerpts, links, the document date and a warning about contradictions.
Where people stay in control
When the sources are not enough, the assistant says there is no answer. Before launch the team names document owners and removes the main duplicates.
What changes for the team
The reasoning behind an answer comes with the source document — especially helpful when joining an unfamiliar project.
How the example is calculated
- Before
- 100 h/month
- After
- 46 h/month
Preliminary estimate · month
10 people × 6 searches × 5 minutes × 20 days = 100 h; at 2 minutes — 40 h + 6 h of upkeep = 46 h
Assumptions
10 people; 6 searches a day; 5 minutes now and 2 minutes after; 20 working days; 6 hours of knowledge-base upkeep. Search frequency and time must be measured first.
What to check in a pilot
Answers linked to current documents, correct refusals, no access to restricted material, task success after the search.